Résumé

EDUCATION

University of Wisconsin–Stout

  • Master of Science, Education — 08/2016
  • Certificate in Instructional Design — 05/2016

University of Wisconsin–Madison

  • Bachelor of Science-Journalism — 05/2006

POSITIONS HELD

Senior Solution Engineer

Salesforce.org (01/2019 to Present)

Description coming soon!

Education Solutions Engineer

Kaltura, Inc. (05/2017 to Present)

  • Demonstrated Kaltura products and spoke intelligently to very different value propositions across verticals – this required a deep technical understanding of the platform, presentation skills, and sales instincts.
  • Provided technical pre-sales and solution engineering support, documented customer use cases and technical requirements and then proposed unified solutions.
  • Lead discovery and design sessions with customers, detailing high level design plans to the Kaltura team through specifications, site diagrams, and wireframes. Required understanding of network design and infrastructure and the ability to assess technical restrictions.
  • Created training materials for partner salespeople and sales engineers, including “battle cards” and competitive analysis (required integration of technical and sales understanding).
  • Trained partner technical personnel on the use, setup and support of Kaltura products (required deep technical understanding of the Kaltura platform and presentation skills).
  • Assisted in response to RFPs (required good technical understanding of the Kaltura platform, writing skills, and sales instincts).
  • Appeared onsite with partner salespeople to help close high-stakes deals (required good technical understanding of the Kaltura platform, presentation skills, and sales instincts).
  • Created client demos and supervised Proof-of-Concept client engagements (required hands-on technical understanding of Kaltura products).
  • Developed solution architecture for partner integrations (required high-level technical understanding of Kaltura products and ability to grasp other technologies quickly).

Information Processing Consultant (Learning Technologies Specialist)

Learn@UW–Madison, Academic Technology, Division of Information Technology (DoIT), University of Wisconsin–Madison (05/2015 to 05/2017)

  • Serve as administrator for the Media Delivery service team
    • Maintain expert knowledge of and provide enterprise-level support for media delivery/streaming platforms including the Kaltura suite
    • Manage service team and its offerings by researching industry standards, recommending implementation decisions, developing and implementing test plans
    • Provide user support, communications, training, and documentation
    • Serve as primary technical administrator for Kaltura
    • Manage integrations between domain applications and other systems
    • Manage onboarding and sun-setting of technologies
    • Serve as secondary support and technical backup for Content Authoring and Collaboration service teams
  • Support and collaborate directly with campus customers and partners
    • Consult with faculty and instructional staff on the pedagogically appropriate deployment of learning technologies, requiring adeptly moving from broad knowledge to specific, in-depth expertise
    • Create artifacts (documentation, media, etc.) around solutions, best practices, and contextualized usage of tools in a teaching and learning environment
    • Foster community for effective use of learning technologies

Associate Lecturer

Counseling Psychology 125: A Wisconsin Experience Seminar, Center for the First-Year Experience, University of Wisconsin–Madison (09/2016 to 12/2016)

  • Planned and implemented curriculum aligning with course learning outcomes
    • Created and modified in- and out-of-class activities (face-to-face and online)
    • Created and paired appropriate assessments with activities
    • Utilized online learning technologies to increase engagement: Canvas (LMS), Google Apps for Education, Siftr (location-based discussions), and GooseChase (scavenger-hunt application)
  • Mentored undergraduate teaching fellow

Information Processing Consultant (Service Leader)

Digital Media Center, Academic Technology, DoIT, University of Wisconsin–Madison (11/2012 to 05/2015)

  • All responsibilities outlined under New Media Center Services Coordinator below, and the following:
    • Developed facility budget; evaluated and planned service delivery accordingly
    • Authored and maintained strategic documents and ensured service alignment with campus goals
    • Managed allocation of staff time across projects and services
    • Established and maintained project management infrastructure
    • Developed/maintained service communication plan in coordination with Academic Technology and DoIT
  • Assumed full responsibility as Service Leader for tasks with which I previously assisted as facility coordinator
  • Planned and implemented closing of Digital Media Center

Information Processing Consultant (New Media Center Services Coordinator)

Digital Media Center, Academic Technology, DoIT, University of Wisconsin–Madison (04/2010 to 11/2012)

  • All responsibilities outlined under Associate Information Processing Consultant below, and the following:
    • Helped manage yearly budget and assist with tracking month-to-month expenditures
    • Developed marketing materials and collaborated with Academic Technology staff, DolT departments, and campus groups to promote awareness of the facility and to market new and ongoing services
    • Assisted with hiring, training, and promoting staff

Associate Information Processing Consultant (New Media Center Services Coordinator)

Digital Media Center, Academic Technology, DoIT, University of Wisconsin–Madison (02/2008 to 04/2010)

  • Consulted with the academic community on the use of multimedia tools, instructional applications, and interactive technologies used in teaching, learning, and research
  • Hired and supervised students as part-time consultants, scheduled weekly shifts, documented staff policies and procedures, and trained employees
  • Installed and provided support for PC and Macintosh hardware and software
  • Coordinated and scheduled use of multimedia classroom
  • Initiated new services, coordinated existing services, and documented policies and procedures

Associate Multimedia Specialist

Department of Ophthalmology & Visual Sciences, University of Wisconsin–Madison (Student Hourly Employee 05/2005 to 05/2006, Academic Staff 05/2006 to 02/2008)

  • Developed tutorials for faculty and staff and provided one-on-one and group instruction on software and hardware
  • Collaborated with faculty and staff in the conceptualization and creation of scientific presentations, figures for scholarly publications, informational fliers, newsletters, and brochures
  • Created and maintained accessible websites for the Eye Research Institute and the Pre-Optometry Club
  • Implemented hardware and software solutions and upgrades for computers running Mac OS X and/or Windows

New Media Consultant/Multimedia Consultant (Student Hourly)

Biology New Media Center/Academic Technology, DoIT, University of Wisconsin–Madison (09/2003 to 05/2005; 09/2003 to 09/2004)

SKILLS

Administration: Kaltura, JIRA, Confluence, SVN, Brightspace (D2L), Canvas, UW-Madison KnowledgeBase, WordPress

Languages: HTML, CSS, JavaScript, XML

Tools: Entire Microsoft Office Suite with advanced Excel skills, entire Google Apps suite with advanced Google Sheets skills, advanced Qualtrics skills, entire Adobe CC suite with a focus on Illustrator and InDesign, advanced Adobe Captivate skills, Articulate Storyline and Studio, TechSmith Camtasia, Sublime, Notepad++

Productivity: Wunderlist, Todoist, Trello, Producteev, Red Booth, IFTTT (I use my own version of GTD and try out various task management tools every few months)

OSes: Windows, macOS, Linux, Chrome OS, Android, iOS

Other Technical Skills: I have built my own computers since I was 14 and typically build 1-2 computers a year.

OTHER EXPERIENCE

04/2019 — Presenter, Higher Ed Summit 2019, Education Cloud Live Demo: EDA - Education Data Architecture, http://bit.ly/harder-exp12 (YouTube Video), Salesforce.org, Salesforce.com

02/2017 — Presenter, Learning Technology Development Council, Learning Technology Forum, Streamlined Captioning and Podcasting with Kaltura, http://bit.ly/harder-exp11 (PDF), UW-System

07/2016 to 05/2017 — Technical Contributor, Long-Term Digital Asset Management Working Group, http://bit.ly/harder-exp10 (PDF), UW–Madison

06/2016 to 05/2017 — Author and Subject Matter Expert, Active Learning Content Authoring Tool Exploration Team, UW–Madison

04/2016 — Presenter, Teaching Academy Active Teaching Lab: “Adobe Captivate with Dan LaValley & Josh Harder,” http://bit.ly/harder-exp09, UW–Madison

04/2016 — Presenter, Teaching Academy Active Teaching Lab: “Kaltura MediaSpace with Josh Harder,” http://bit.ly/harder-exp08, UW–Madison

03/2016 to 05/2017 — Technical Expert and Administrator, Canvas Implementation Support Project, UW–Madison

11/2015 to 08/2016 — Subject Matter Expert, Media Captioning Request for Proposal (RFP), UW–Madison

11/2015 to 05/2017 — Technical Contributor, IMS OpenVideo Task Force, IMS Global Learning Consortium

08/2015 to 05/2017 — Technical Expert, Presenter, and Academic Technology Liaison, Skype for Business Pilot, UW–Madison

10/2015 — Presenter, Teaching Academy Active Teaching Lab: “Moodle with Shiela Reaves, Jenny Chung & Josh Harder,” http://bit.ly/harder-exp07, UW–Madison

10/2015 — Presenter, Teaching Academy Active Teaching Lab: “Adobe Captivate with Dan LaValley & Josh Harder,” http://bit.ly/harder-exp06, UW–Madison

9/2015 to 03/2016 — Project Participant and Technical Contributor, IMS Open Capture Standard Charter, http://bit.ly/harder-exp05, IMS Global Learning Consortium

11/2014 — Presenter, TeachOnline@UW Faculty Classes, UW–Madison

10/2014 — Instructor, Blend@UW Faculty Classes, UW–Madison

09/2014 to 08/2016 — Support Coordinator, Workshop Lead, and Instructional Designer, Canvas/Unizin Pilot, UW–Madison

08/2014 to 09/2014 — Participant, Educause Learning Initiative Short Course, “Digging into Badges: Designing and Developing Digital Credentials,” http://bit.ly/harder-exp04a

05/2014 — Resource Presenter, Teaching & Learning Symposium, UW–Madison

04/2014 — Presenter and Interactive Exercise Designer, “Academic Technology (AT) Innovation Matrix,” http://bit.ly/harder-exp03a, DoIT, UW–Madison

01/2014 to 04/2014 — Conference Planner, Information Technology Management Council (ITMC) Spring Conference, UW System

11/2013 to 03/2014 — Support Coordinator & Administrator, Kaltura Implementation Team, UW–Madison

11/2013 — Presenter and Interactive Exercise Designer, “Active Learning Spaces,” Educational Media Technology Council (EMTC) Fall Conference, UW System

09/2013 to 09/2014 — Streaming-Video User-Support Representative, Networked Media Services, DoIT, UW–Madison

05/2013 to 11/2013 — Evaluator and Subject Matter Expert, UW System Media Management System RFP

04/2012 to 05/2014 — Chair, EMTC, UW System

03/2011 to 10/2014 — UW–Madison Representative, EMTC, UW System

02/2011 to 10/2014 — Administrator, Shared Tools, DoIT, UW–Madison

01/2011 to 01/2014 — Presenter, “Introduction to Using Media in Your Teaching,” Semiannual Desire2Learn Training, AT, DoIT, UW–Madison

01/2011 to 01/2014 — Presenter, “Intermediate: Using Media in Your Teaching,” Semiannual Desire2Learn Training, AT, DoIT, UW–Madison

12/2010 to 12/2011 — IT Infrastructure, IT Support Lead, and Local Website Coordinator, New Media Consortium (NMC) Summer Conference

06/2010 — Presenter, Teaching Academy Summer Institute (Annual Conference), UW–Madison

04/2010 to 04/2011 — Subject Matter Expert, UW System Captioning Service RFP

06/2009 — Professional Development Grant Awardee and Training Co-Coordinator, “Intermediate-to-Advanced Final Cut Pro 7,” Community of Educational Technology Support (ComETS) Special Interest Group, Media Shops, UW–Madison

02/2009 to 04/2012 — Leader, ComETS Special Interest Group, Media Shops, UW–Madison

11/2009 — Presenter, “eTEACH: Online Presentation and Accessibility,” ITMC Spring Conference, UW System

06/2009 — Presenter, “eTEACH: Creating Dynamic and Engaging Multimedia,” NMC Summer Conference

08/2007 — Workshop Participant, “Presenting Data and Information” by Edward Tufte

02/2007 — Guest Lecturer, “Efficient Design: Advanced Techniques for Photoshop, Illustrator, and InDesign,” UW–Madison Journalism 411: Multimedia Graphics

01/2006 — Artist, Cover, Neuron, Vol. 49, Iss. 2: http://bit.ly/harder-exp02

01/2006 — Illustrator, Figures, Neuron, Vol. 49, Iss. 2, pp. 229-241: http://bit.ly/harder-exp01

REFERENCES

Available upon request